Shopping & Shipping Updates!
12/23rd: 10 am - 6 pm (yes 1 hour earlier!)
Christmas Eve 12/24: 9 am - 3 pm
Christmas Day 12/25: CLOSED
Boxing Day 12/26: 10 am - 2 pm
NYE 12/31: Call for hours!
NY Day 1/1/2021: CLOSED
The long and the short of it is that we cannot guarantee any ship times or estimates made by carriers. Most packages we are sending & receiving are arriving within a day of their expected delivery date, though there have of course been exceptions. We so wish we could do something about this, but once we hand a package to a carrier it's out of our hands - pun absolutely intended.
How can I shop?
You can shop with us a few different ways depending on convenience and comfort level! A quick note: If you are looking for in store pick up or local delivery we recommend not using ShopPay/ApplePay/GooglePay or PayPal as these services will automatically chose the cheapest shipping option rather than giving you the ability to select your preferred method. Read on for more details.
- Shop in store: We're open 11 am - 6 pm Mondays through Fridays, and 10 am - 5 pm Saturdays & Sundays.
- Shop online: Shop the website and place orders for in store pick up, free local delivery in the 19130 & 19121 zip codes (for orders over $20), or shipping nationwide. We know shopping online isn't always easier when you don't know what you're looking for so feel free to call the shop (215.787.0611) or shoot us an email (email@example.com) with any questions or for personal shopping help.
How do pick ups work & how fast can my order be ready?
Pick ups are super easy - once you receive the notification your order is ready (via text or email, whichever you chose at checkout) just come by during open hours, we'll hand it off to you and that's it! We usually get orders ready within a couple hours during open hours. That being said if you need your order in a certain time frame, or even same day, just give us a call and let us know so we can give a realistic timeline for when we'll have your order ready and accommodate you as we're able to do so.
How does local delivery work and how soon can I expect delivery?
Local delivery is FREE for any order over $20 for our neighbors in the 19130 & 19121 zip codes! Delivery will happen within 3 business days of the order being placed and we will contact you to confirm a good time for drop off once the order is ready. Please make note of things like any gift wrapping needed, door codes, gift messages to be included when sending a gift, etc in the "delivery notes" when checking out. If you need your order by a certain time feel free to contact us and we'll do our best to accommodate.
What are current pick up hours?
You can pick up your order whenever is most convenient for you during open hours!
Monday - Friday: 11 am - 6 pm
Saturday & Sunday: 10 am - 5 pm
I would love to have my gift wrapped, a note included, etc. Can you do that?
Of course! On the cart page you'll notice a box at the bottom that says "add a note to your order". Let us know there if your order contains any gift items that need to be wrapped, as well as what goes with what if there are multiple gifts on the order. If you are shipping directly to the gift recipient you can also let us know in the notes section what message or to/from we should include with the gift. Sometimes people to purchase a card for a specific occasion with their order and have us write a note in that card, otherwise notes are written on Ali's Wagon enclosure cards. We of course remove all price tags before wrapping!